FAQ

We've gathered some of the most common questions about tickets, orders, and more.

For further information, please contact us directly by email.

Can tickets be purchased online?

Yes, tickets can be purchased online or directly on site at the self-service machine/ticket office at the park entrance.

We recommend purchasing online – this allows you to plan your visit in advance and go straight through the turnstile into the park. Admission is automated and there is no waiting time.

Do I need to print out my online tickets?

No, that is not necessary. You can bring your ticket printed out or in digital form (e.g. on your smartphone) – whichever you prefer.

The only important thing is that the QR code/barcode is clearly legible so that you can pass through the turnstile without any problems.

Do you have to queue at the ticket office with online tickets?

No, with an online ticket you can enter the park directly through the turnstile – without having to queue at the ticket office.

Tip: For even more convenience, we recommend the premium car park right next to Entrance 2!

Is the day ticket valid for one-time entry only? Can I leave the grounds and re-enter with the ticket?

Since the 2025 summer season, the day ticket to the nature discovery park is only valid for one-time entry.

Can I still redeem my tickets from last year or an expired ticket?

Unfortunately, no. Expired tickets can no longer be redeemed.

Unlike many other leisure facilities, we offer the flexible option of redeeming online tickets on any day within the respective season.

The expiry date is clearly indicated before, during and after purchase. Extensions, refunds, additional payments or transfers to other services are therefore not possible.

Can season tickets be transferred to others?

No, season tickets may not be transferred to others. Season tickets are personalised and may only be used by the person named on the ticket. Use by third parties is not permitted.

Is the indoor park and the high ropes course included in the nature adventure park season ticket?

The season ticket is only valid for the nature adventure park and not for the indoor park or the high ropes course.

Is there a group rate?

Yes, we offer group rates for the nature adventure park, the high ropes course and the indoor park.

Are there any admission restrictions at IKUNA Nature Adventure Park?

However, we do not have any direct visitor restrictions.

Our nature adventure park covers an incredible 200,000 m² and offers plenty of space for our visitors.

Where can I find answers to my other questions?

The best place to look is the FAQs at www.ikuna.at, where we have compiled answers to other frequently asked questions.